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Privacy Policy

Version dated 13 April 2026

In this privacy policy we,

Ritter Products AG, 
Dägermoos 5, 
CH‑5015 Erlinsbach SO, Switzerland (hereinafter Ritter, we or us),

explain how we process personal data. This privacy policy applies to all individuals whose data we process, regardless of how the data is collected.

It is designed to meet the requirements of the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR).

If you provide us with personal data of other persons, please ensure that those persons are aware of this privacy policy and that the data is accurate.

1. Controller / Contact

Controller responsible for data processing: Ritter Products AG, Dägermoos 5, CH‑5015 Erlinsbach SO. E‑mail: info@oujo.ch Telephone: +41 62 287 33 77

EU representative pursuant to Art. 27 GDPR (if required): (If you regularly sell goods/services to customers in the EU, an EU representative must be appointed here. I can prepare a suitable clause for you.)

2. Collection and categories of personal data

We primarily process personal data that we receive in the course of our business relationship or when operating our website. In particular, this includes:

Data you provide to us directly

  • Contact details (name, address, e‑mail address, telephone number)
  • Order and payment information
  • Content of enquiries, reviews or forms

Data we collect automatically

  • Technical data (IP address, device ID, browser type, date/time, pages visited)
  • Cookies and similar technologies

Data from external sources

  • Public registers (commercial register, debt enforcement register, etc.)
  • Creditworthiness information
  • Data from business partners, banks and insurers
  • Information from media and the internet (e.g., in connection with applications or marketing)

3. Purposes of processing and legal bases

We process personal data for the following purposes:

  • Performance of contracts and customer relationships
  • Operation, provision and further development of our website, apps and platforms
  • Marketing, advertising and newsletter distribution
  • Market and opinion research
  • IT and system security
  • Fraud prevention and internal investigations
  • Assertion of legal claims and defence in legal proceedings
  • Corporate management, transactions and compliance

Legal bases under the GDPR (where applicable)

  • Art. 6(1)(b) GDPR (performance of a contract)
  • Art. 6(1)(f) GDPR (legitimate interests)
  • Art. 6(1)(c) GDPR (legal obligations)
  • Art. 6(1)(a) GDPR (consent)

Any consent given can be withdrawn at any time.

4. Use of the website and technologies used

In this section, we explain which technologies and third‑party services we use on our website and which personal data is typically processed in this context (e.g., technical access data, cookie information and usage data). We also describe the purposes for which these tools are used and when consent is required.

When you visit our website, various data may be processed. This includes:

  • Consent management (CCM19) (stores and manages your cookie consents)
  • Functional cookies (required for basic website functions, e.g., shopping cart/session)
  • Google Analytics (with IP anonymisation; reach measurement and usage analysis)
  • Google Tag Manager (manages website tags/tracking scripts and their triggering)
  • Tracking technologies (Google Ads, remarketing, conversion tracking, Google Maps) (ad measurement, targeted advertising and, where applicable, map embeds)
  • YouTube embeds (enhanced privacy mode) (integration of videos; data transfer may occur only when playback starts)
  • Site Search 360 (Zoovu) (internal search and analysis of search queries to improve content)
  • Google reCAPTCHA (protection against spam/bots for forms; behavioural checks)
  • External payment service providers (Payrexx AG) (payment processing; processing of payment and transaction data)

5. Contacting us

If you contact us by e‑mail, telephone, post or via the contact form, we process the data you provide in order to handle your enquiry.

6. Product reviews

When you submit a review, we process your e‑mail address, your comment and the star rating in order to verify authenticity and publish the review.

7. Notification service “Product availability”

If you request a notification, we process your e‑mail address to inform you once about renewed availability. If there is no availability within six months, the data will be deleted automatically.

8. Newsletter

For newsletter distribution we use the double opt‑in procedure. We store:

  • Your e‑mail address
  • IP address at the time of registration
  • Date and time of registration

You can unsubscribe from the newsletter at any time.

9. Disclosure of data and transfer abroad

We may disclose data to the following categories of recipients:

  • Service providers (hosting by Hetzner Online GmbH, operation by Hatraco GmbH)
  • Dealers, suppliers, subcontractors
  • Authorities and courts
  • Group companies
  • Acquirers in the context of transactions

Transfers may take place worldwide, in particular to the EU and the USA.

For recipients in countries without an adequate level of data protection, we use standard contractual clauses or rely on statutory exceptions.

10. Retention period

Personal data is stored for as long as required for the purposes of processing or as long as statutory retention obligations apply. Operating data (e.g., log files) is generally retained for a shorter period (max. 12 months).

11. Data security

We take appropriate technical and organisational measures to protect your data (e.g., access restrictions, encryption, training).

12. Obligation to provide data

Certain data is required for the use of our services and for contract performance. Without this data, a contract cannot be concluded or a website function cannot be used.

13. Profiling

We may use partially automated evaluations (profiling), e.g., for personalised advertising or needs analysis. There is no automated decision‑making with legal effect.

14. Rights of data subjects

Depending on the applicable law, you have the following rights:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restriction of processing
  • Right to object (in particular to direct marketing)
  • Right to data portability
  • Withdrawal of consent

To exercise these rights, proof of identity may be required.

Right to lodge a complaint

  • Switzerland: FDPIC (www.edoeb.admin.ch)
  • EU: the competent data protection authority at your place of residence

15. Changes

We may amend this privacy policy at any time. The current version published on our website applies. In the event of material changes, we will actively inform you.